Fluid Local, our reputation and local content generation app for field service companies, has a new integration! Fluid Local has always been able to send surveys to your customer by email or SMS, but the phone number we used for texting surveys was always a Fluid owned and branded phone number. To create a more personalized experience with your customers …
Why Texting is an Essential Part of the Field Service Customer Experience
A challenge shared by all field service businesses is how to improve the customer experience. Improvements to what your customers experience during your repair process from start to finish can lead to higher morale, more productive employees, more positive online reviews, and less overall mistakes. This article will highlight how business text messaging completely transforms the communication struggles of providing …