FLUID SERVICES
Business Trainers
Appliance Repair Business Training
Fred's Appliance Academy trains technicians. Fluid Services trains the people who support them.
We're business trainers for appliance repair companies, and everything we teach comes from, Fred's Appliance, the service company we've run since 1996. Our goal is simple: help your team run 10 jobs per technician per day and still get everyone home by 5.
Real people, real workflows, and no shortcuts.
What Our Own Team Averages
We don't teach theory. We teach what works at Fred's Appliance, measured per technician so it applies to any size company.
Customer Feedback
Average rating per technician. Every tech's feedback is public on fredsappliance.com.
Response Time
Under five minutes on average during business hours, answered by a trained person on every channel.
Zero, Zero, Zero
Every tech learned from scratch. Parts ship to the customer's home. Support works remote.
Claims Receivable
Warranty and insurance claims billed fast and accurately. Most shops work on 30, 60, and 90-day aging. Our claims get paid inside the first week.
Per-technician averages at Fred's Appliance. Averages have nuance: brand mix, call type, and service area all move the numbers, and we skip brands that wreck a schedule. We keep metrics per technician so they apply to a 3-tech team or a 100-tech team.
How We Help
Business Training
Long-term training for your office and support team, built on the workflows Fred's Appliance runs every day: communication, triage, part logistics, and claims.
Fluid Local
Share every repair on your own website, earn feedback from every customer, and soon, keep every text, email, and call in one place.
Appliance Repair Marketing
Websites, local content, and referral work for appliance repair companies. Marketing gets easy when the service behind it is great.
Trust Is Built Over Time
Your customers trust the companies that answer fast, fix it right, and treat them like people. Your team learns to work that way the same way trust is built: with consistent training over time, not a crash course. There are no shortcuts. Shortcuts are how trust breaks.
Fluid Feedback
Yelp Just Handed ChatGPT Your Reviews. Your Reputation Still Decides the Outcome.
Latest
Tipping in Appliance Repair: Why We Don’t Ask
Google’s New AI Call for Pricing Feature: First Impressions
How To Keep Techs Productive (and Happy) When Call Volume Drops
Don’t Have Time for Ride-Alongs? Let Fred’s Handle the Field Training
