During a routine check of one of our client’s local markets, we noticed in a social media feed a curious advertisement from one of the largest companies in the world, GE. Specifically, GE Factory Service which provides in-home repair services supporting anything that GE may sell to consumers. The post is a typical marketing campaign to build general awareness to …
Pros and Cons of Working from Home
Though many will dream of working from home, it isn’t for everyone. You need to look at you and your life realistically to determine whether it is in your best interest to find work that allows you to stay at home. You need to think about your schedule and other family members before you decide whether or not to pursue …
How to Measure your Field Staff on Customer Satisfaction by Fred’s Appliance
Notes from Holly B. at Fred’s Appliance on how her team is utilizing Fluid Local surveys There are many ways to measure the productivity of your staff. We at Fred’s Appliance find that feedback from our customers can highlight both the strengths and weaknesses of our team members. Following a completed job, we send a request to every customer asking …
How Involved Should You Be in Your Business’ Marketing Campaign?
Many companies outsource their marketing campaign to expert teams. Every business owner or manager needs to know when it’s more practical to outsource than to hire in-house, and marketing is often in this category. But as a leader of your business, you also need to know what’s going on with your marketing campaign and make sure it is true to …
Improving Team Morale with Company Perks
Having a happy crew isn’t just all about the base salary incentive your company offers. Take a peek into some of the ideas Fred’s Appliance has implemented within their organization. Positive Feedback Customer reviews and positive feedback are an extremely important part of our company’s vision. Your online reputation as a business is ever so crucial as we progress into …
Improving Team Communication with Company Email
I’d like to challenge each of you to reflect on how you communicate with your team today. All too often it’s easy to get tied up in the hustle and bustle of our every day jobs, and forget to properly communicate with our team. Are you being clear and concise in your objectives, expectations, and policy changes? We’d like to …
The Benefits of Google Apps for Business
Both Office 365, which used to be known as Microsoft Office, and G Suite, more often called Google Apps, are probably the most well-known suites of productivity tools used to perform standard business tasks. Both have substantial benefits, both have desktop applications, and both create presentations, documents, spreadsheets, and team member collaborations. Office 365 and G Suite provide cloud storage and …
How to Pay your Field Service Technicians: Hourly or Commission or Both
Over the years, Fred’s Appliance has tried several different compensation models including hourly and commission. One could argue the best compensation for both the employee and the employer is 100% commission. The technician is directly rewarded for productivity. Entry-level technicians are sometimes able to produce as much, if not more than the seasoned technicians, and are able to reap compensation …
Earn more COD Appliance Repair Work by Focusing on the Little Details
When running a field service company in appliance repair, the challenges never stop. You need to ensure that enough work is coming in for your field staff to stay busy but the work needs to be profitable. It seems like that should be a given, but an appliance repair company deals with a variety of service call types that can …
Using Tsheets to handle time tracking and scheduling
Tracking how many hours your employees are working can be a frustrating experience especially when conducting field service. You need reliable software that works with various accounting software like Quickbooks. We recommend T-Sheets to help our clients accomplish this. Designed to simplify payroll and invoicing. Payroll’s biggest challenge is solved. Track time for hourly employees, eliminate manual time entry and …