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How Your Business Can Survive and Grow in the COVID Economy

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Right now, businesses have two options: Adapt or perish. The economic landscape is changing rapidly with the combined safe-distancing policies keeping everyone at home and requiring a new no-contact workflow to keep everyone safe. The good news is that the business world is nothing if not adaptive. As a community, we are experts at adapting to new conditions and filling …

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Work from Home Equipment Guide

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Since the start of 2019, Fred’s Appliance and Fluid Services are both 100% remote operations.  Every single employee is working from their homes.  We have been getting a lot of questions on how we set up our own team to work from home.  This article will be one of many that will cover specifics in getting your operation set up …

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How To Keep Your Customers Informed of COVID Information: Update GMB and Bing Places Business Listings

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As the COVID-19 pandemic spreads to affect the entire global population, accessible information is more important than ever. This step-by-step guide explains exactly how to update your Google My Business (GMB) and Bing Places business listing to provide your customers with crucial information about COVID related changes within your business. Information surrounding the COVID-19 pandemic changes from day to day …

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A Guide on How to Transition Field Service Staff to Work from Home

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Since the start of 2019, Fred’s Appliance Service has been a completely remote operation. Meaning that the entire staff work from their homes and we do not report to a central location, this includes the field staff and the support staff. There are a number of reasons why Fred’s Appliance decided to transition to a remote model, but due to …

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Damage Control 101: How to Respond to a PR Disaster

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PR disasters can come from anywhere. Product recalls, vengeful ex-employees, and bad reviews can happen to any company. Normally, you deal with each issue with individual aplomb, but when one of these common occurrences develops into a PR disaster, a brand needs to act fast. One moment, everything is business-as-usual and the next, the internet is alive with criticism and …

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Warranty and Referral Work Signup Guide For Appliance Repair

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From manufacturers looking for independent service companies to handle their first-year warranty work to third party insurances and extended warranties, we are always on the lookout for the simplest way to connect service companies with other businesses like these in need of expert appliance repair services. Some of the resources found on this new dedicated resource on fluid.services will be …

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Why Texting is an Essential Part of the Field Service Customer Experience

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A challenge shared by all field service businesses is how to improve the customer experience. Improvements to what your customers experience during your repair process from start to finish can lead to higher morale, more productive employees, more positive online reviews, and less overall mistakes. This article will highlight how business text messaging completely transforms the communication struggles of providing …