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How to Measure your Field Staff on Customer Satisfaction by Fred’s Appliance

Notes from Holly B. at Fred’s Appliance on how her team is utilizing Fluid Local surveys There are many ways to measure the productivity of your staff. We at Fred’s Appliance find that feedback from our customers can highlight both the strengths and weaknesses of our team members. Following a completed job, we send a request to every customer asking …

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Respond to Customer Reviews with One Click

Responding to customer reviews is important, whether your business is thanking a fan or following up with an unhappy customer. It shows customers and prospects that you are listening, taking concerns seriously, and working to provide a great experience until the customer is satisfied. We are proud to announce that we are now making it even easier to respond to your customer reviews in …