Fluid Local, our reputation and local content generation app for field service companies, has a new integration! Fluid Local has always been able to send surveys to your customer by email or SMS, but the phone number we used for texting surveys was always a Fluid owned and branded phone number. To create a more personalized experience with your customers …
Earn More Google Reviews with Fluid Local
If you run a small business, you are dealing with Google Reviews whether you want to or not. Google Reviews are part of the Google Maps and Google Search ecosystems and ignoring your reputation is a quick way of losing new business from these platforms. Google Reviews Dominate But how did Google come to dominate the third-party review space? We’d …
How to Measure your Field Staff on Customer Satisfaction by Fred’s Appliance
Notes from Holly B. at Fred’s Appliance on how her team is utilizing Fluid Local surveys There are many ways to measure the productivity of your staff. We at Fred’s Appliance find that feedback from our customers can highlight both the strengths and weaknesses of our team members. Following a completed job, we send a request to every customer asking …