A Guide on How to Transition Field Service Staff to Work from Home
[cs_content_seo]Since the start of 2019, Fred's Appliance Service has been a completely remote operation. Meaning that the entire staff work…
Blog
Damage Control 101: How to Respond to a PR Disaster
PR disasters can come from anywhere. Product recalls, vengeful ex-employees, and bad reviews can happen to any company. Normally, you…
How To Be the Ideal Online Customer for Your Favorite Brands
We all have favorite brands. This article is about how to be as good to your favorite brands as they…
Warranty and Referral Work Signup Guide For Appliance Repair
From manufacturers looking for independent service companies to handle their first-year warranty work to third party insurances and extended warranties,…
Why Texting is an Essential Part of the Field Service Customer Experience
A challenge shared by all field service businesses is how to improve the customer experience. Improvements to what your customers…
Gmail Snooze: How Does It Work and Why You Should Start Using It
Gmail Snooze: this fantastic new feature has the potential to revolutionize the way you use your email. Are you tired…
GE Factory Service shows how NOT to use social media when advertising appliance repair
During a routine check of one of our client's local markets, we noticed in a social media feed a curious…
Pros and Cons of Working from Home
Though many will dream of working from home, it isn't for everyone. You need to look at you and your…
How to Measure your Field Staff on Customer Satisfaction by Fred’s Appliance
Notes from Holly B. at Fred's Appliance on how her team is utilizing Fluid Local surveys There are many ways…
How Involved Should You Be in Your Business’ Marketing Campaign?
Many companies outsource their marketing campaign to expert teams. Every business owner or manager needs to know when it's more…