Website Breakdown | Fluid Services

Name *

First

Last

Business / Organization *

Locations *

We typically focus our strategy on one "corporate" location with most of our marketing services. Custom quotes are available. Tell us about your brick and mortar locations only. If you provide a service, we'll ask for service territory info later on. If you only have 1 location, simply state this and continue filling out the form.

Business Address *

Address Line 1

Address Line 2

City

State

Zip Code

Website / Domain *

If you currently have a website, list the URL. If you are looking to purchase a new website, list the domain you are interested in. If you own more than one domain, list the primary one for this business.

Your Email *

Your Phone Number *

When we need to talk, what's the best number to reach you?

Business Phone Number *

The number you want your customers to call

Business Email Address *

The email you want customers to contact you with

Are you accepting customer walk-in traffic at your business? *

Hours of Operation *

Please list when you are open for business.. Do you work weekends? Do you charge more for evenings and weekends?

Current Method of Payments Accepted *

Mastercard, Visa, Amex, Discover, BitCoin, Paypal, Apple Pay, Check, Cash, etc

Using a Customer Relations Management platform?

If so, please let us know which one. Platforms like FreshDesk, Zendesk, Groove, Help Scout, etc.

Do you have a Google My Business Page Setup? *

If you are not sure what we are referring to, please state this.

Do you have a Facebook business page? *

If you are not sure what we are referring to, please state this.

Company Breakdown

We ask these questions so we ensure that we post the most accurate information to your customer. The customer can't read your mind, especially online. You need to instruct the customer on what you are willing to work on, who you are authorized to do work for, and where you are willing to go for work. Especially when it's after normal business hours and you are not available to talk or answer a simple question like. "Do you service my address?" or "Do you service my washer?"

Other

Did I miss a brand or insurance you service? Please add anything that wasn't in the list that you repair or sell.

Company History and Branding *

When did the company start? Who started it? If you have a link on your current website with all the info covering this, please provide. You can also upload a .doc or .pdf below if that's easier. Do you have a logo? Please share the design file if you have it handy.

File Upload of Logo

Upload a document like .ai or .pdf or .png of your logo design for us to utilize

Appliance Parts *

Do you want a PD to handle your retail appliance part orders? Additional fees may apply. Otherwise, we can create an order form or build e-commerce to make it easier for you to handle and process.

Parts Distributors you use *

Who is your primary Parts Distributor? List any others you work with on a weekly basis.

Service Territory *

What zip codes? Or Counties? Or States? However you break it down, list here. If you happen to have your information in a spreadsheet, upload it below. If you have more than one company location, please notate.

How Many Technicians are Running Service Calls? *

While we may not use this on the website, our team wants to have an idea of how many technicians are covering your service territory

File Upload

Upload a document like an excel file or pdf

How Much Do You Charge for a Service Call? *

What business management system are you using? *

ServiceDesk? Are you using online scheduling, technician tracking, job status? Are you using something else? Do you have a direct contact for your BMS that I can reach out to? Please provide any details.

What is the process before arriving to service call? *

Do you provide a window of time? Do you call the day before? Do you call when on the way? Do you schedule the appointment when the customer calls?

Warranty *

What warranty do you provide for your services? Be sure to detail service call, labor and parts. Example: If the same issue were to occur within 30 days of service, would you go back for free?

Do you offer installation services? *

Dishwashers, Wall Ovens, Microwaves, Built-in Refrigerators, and/or Cooktops?

Do you provide other services besides appliance repair? *

Electronic repair, cell phone repair, PC repair, plumbing, electricians, HVAC, etc.

Promotions

Any initial promotions you want to offer? Dryer cleaning, oven door cleaning, condenser cleaning, service call discounts, etc.

Sales

Do you offer sales? Appliance sales? Used Appliances? Small Appliances? Would you be interested in selling online?

Service Contracts *

Do you offer extended warranties? Are you interested in adding this service?

Custom Request *

List any other details that we did not cover or other suggestions towards your website design and structure. Is there a specific website you like the layout of? Please provide the domain.