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How to Build Long Term Growth through Content Marketing

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There’s an oft-repeated saying in the marketing world: “Content is king.” In other words, out of all the different forms of digital advertising, content marketing reigns supreme. Corporate giants and small startups alike continue to invest millions in this advertising method year after year and reap exceptional benefits as a result. Perhaps you may wonder what “content marketing” really means, …

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How To Keep Your Customers Informed of COVID Information: Update GMB and Bing Places Business Listings

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As the COVID-19 pandemic spreads to affect the entire global population, accessible information is more important than ever. This step-by-step guide explains exactly how to update your Google My Business (GMB) and Bing Places business listing to provide your customers with crucial information about COVID related changes within your business. Information surrounding the COVID-19 pandemic changes from day to day …

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Changes in Google My Business due to COVID19

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UPDATE 05/21/2020: New Reviews are returning and showing on both the customer and business side of GMB. Some account changes along with suspension reviews are still lagging due to slow GMB response times. To implement social distancing in response to COVID19, Google My Business (GMB) has made changes to its platform. We have assembled a quick guide to help field …

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Damage Control 101: How to Respond to a PR Disaster

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PR disasters can come from anywhere. Product recalls, vengeful ex-employees, and bad reviews can happen to any company. Normally, you deal with each issue with individual aplomb, but when one of these common occurrences develops into a PR disaster, a brand needs to act fast. One moment, everything is business-as-usual and the next, the internet is alive with criticism and …

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Warranty and Referral Work Signup Guide For Appliance Repair

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From manufacturers looking for independent service companies to handle their first-year warranty work to third party insurances and extended warranties, we are always on the lookout for the simplest way to connect service companies with other businesses like these in need of expert appliance repair services. Some of the resources found on this new dedicated resource on fluid.services will be …

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Why Texting is an Essential Part of the Field Service Customer Experience

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A challenge shared by all field service businesses is how to improve the customer experience. Improvements to what your customers experience during your repair process from start to finish can lead to higher morale, more productive employees, more positive online reviews, and less overall mistakes. This article will highlight how business text messaging completely transforms the communication struggles of providing …

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GE Factory Service shows how NOT to use social media when advertising appliance repair

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During a routine check of one of our client’s local markets, we noticed in a social media feed a curious advertisement from one of the largest companies in the world, GE. Specifically, GE Factory Service which provides in-home repair services supporting anything that GE may sell to consumers. The post is a typical marketing campaign to build general awareness to …