FLUID SERVICES PRIVACY INFORMATION
Includes Marketing Services
Fluid Services (hereinafter “Fluid”) is firmly committed to the privacy of its customers. Fluid shall take all reasonable measures to have your personal information protected to ensure you feel safe and secure.
How We Collect and Use Your Information
You can browse the Fluid website, located at fluid.services, without providing any personal information. To start using the Fluid ‘s Service you may be required to register and provide some personal information.
The information that Fluid collects about you can be classified as Personal Information and Anonymous Information. Personal Information refers to information that identifies you as a person, for example, your name, postal address, phone number, email address, payment details. Anonymous Information refers to information that does not identify a specific individual.
We collect your email address when you register in the Service. If you subscribe to one of the paid service plans with Fluid, we collect such information as your name, postal address, phone number, credit card and other billing information.
We may use your Personal Information to respond to an email or other inquiry or request, to help improve the Service, to customize your experience at the Websites or to send updates or notices about the Service. We also use your Personal Information to bill you for the Service subscriptions and other charges. The billing is performed by a third-party billing service that meets Payment Card Industry Data Security Standards securing your sensitive financial and billing information.
Every time you visit the Websites, Fluid collects certain technical information from your Web browser. It includes the pages that were visited and returned to, the time spent on the Websites by a visitor, the operating system, the Web browser version, the referring site and any keywords used to find the Websites on search engines. This information does not contain any reference to the personal information. This information can only be accessed by Fluid and can be used with the sole purpose of tracking visits to the Websites and improve the experience, content and layout of the Websites. Using the anonymous information, Fluid can also identify defects in the Service and thus continually improve the quality of the Service.
Fluid implemented the Remarketing with Google Analytics for Display Advertising online. Fluid and the third-party vendors, including Google Inc., use the first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on a person’s past visits to the Websites. As a result, Fluid’ ads shall be displayed on the sites across the Web. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.
How We Share Your Information
Privacy of our users is very important for Fluid. We shall not disclose, sell or rent your Personal Information to any third party for marketing purposes. We shall share your Personal Information with the third parties only if you instruct us to and only if such information is required to provide you with specific services. We may share your Personal Information with a relevant Regional Exclusive Distributor for your area, who has signed a Nondisclosure Agreement, so your data is absolutely safe with us. We shall use a credit card processing company to bill our users for subscriptions and other fees. These third parties shall not retain, share or store any Personal Information except to provide these services and shall be bound by strict confidentiality agreements, which limit their use of such information.
Fluid may disclose Personal Information to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Fluid , whether or not a response is required by applicable law.
Fluid shall not access, modify, or otherwise disclose the statistical information that Fluid compiles for your websites configured in the HitLens Traffic Analysis service except for the express purpose of generating reports which have been authorized by you or otherwise agreed by you, or unless acting under a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process or (b) troubleshoot any service problems.
Fluid reserves the right to transfer Personal Information to a successor in interest that acquires rights to that information as a result of the sale of Fluid or substantially all of its assets to that successor in interest.
How We Protect Your Information
Fluid shall use all and every commercially reasonable physical, managerial and technical safeguard to preserve the integrity and security of your Personal Information. We cannot warrant the security of any information you provide in the Service and you do so at your own risk. Once we received any information from you, Fluid shall make all and every commercially reasonable effort to ensure the security of our systems. Please note that this is not a guarantee that unauthorized entry or use, hardware or software failure and other factors that may at any time compromise the security of user information, will not happen.
All traffic analysis reports that Fluid compiles for your websites configured in the HitLens Traffic Analysis service are confidential. They are strictly connected with your user account and are protected by passwords. You should keep the passwords confidential and only allow guest access to those whom you trust. Fluid shall take all measures to protect your traffic analysis reports with advanced security mechanisms (firewalls and SSL encryption).
Fluid is committed to keeping your email address confidential. We shall never sell, rent or lease our user email lists or otherwise disclose the user email addresses to any third party. We shall use our users’ email addresses exclusively to communicate Fluid information to them. We respect your attention and time so we shall limit the frequency of our mailings to a reasonable amount.
Fluid administrative and service announcements
Fluid shall automatically email administrative messages such as “Thank you” messages or welcome messages introducing users to the Fluid products and services, responses to password recovery, password and email change requests and similar explanatory messages that are necessary for user guidance. Users cannot opt-out from these emails.
Fluid may email you service announcements such as day and time of expected interruptions of services, change of prices or service specifications. These emails have no opt-out status either.
Fluid marketing communications
Fluid may email marketing messages such as product updates and special offers. However, these messages shall be sent only to Fluid users and never to any third parties. Upon receipt of a Fluid special offer or product update email message, users can opt out by clicking the Unsubscribe link at the bottom of the message.
What information do we collect?
We collect information from you when you register on our site or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
- (your information helps us to better respond to your individual needs)
- To improve our website
- (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
- (your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails
- The email address you provide for order processing, will be used to send you information and updates pertaining to your order.
- Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into https://adminlocal.fluid.services and going to the Profile page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Fluid LOCAL is committed to privacy. We are not going to share any information that you don’t want us to share. We don’t sell your name, phone number, email or mail address to third parties. We don’t sell the names, phone numbers, email or mail addresses to third parties of those you ask to provide reviews. We won’t spam you, or those you ask to provide reviews. We want you to be confident that your information is safe with us.
Fluid LOCAL is a social application. At it’s core, it enables businesses to broadcast their location in real-time, and it enables customers to more easily find them. In addition to checkins, Fluid LOCAL also offers a means to email or text review requests to customers, as well as for customers to leave reviews by voice.
Review and checkin data, not including email addresses or phone numbers of those asked for reviews, is posted on the Fluid LOCAL network (fluid.services) and to any plugins or API integrations you have allowed us to activate to display that content on website(s). If you have activated webhooks, API integrations, Zapier integrations, or pushed reports then the checkin and review information including customer email address or phone number will be accessible to you through those integrations, and it is your responsibility to ensure that you do not make any personally-identifiable information public.
Review and checkin data, including the name, email address or phone number for those you have asked for reviews, will also be available to anyone you grant access to see it in your account on the Fluid LOCAL backend and in any of the integrations you have setup — so be security conscious.
The checkin data you create, and the reviews your customers provide (not including their email address or phone number), is public. If you do not want this information to be public, you should not use Fluid LOCAL.
Location based data is sensitive. We use geolocation data in several ways. Most notably on the Fluid LOCAL main site (fluid.services), and on the Fluid LOCAL plugins, webhooks, API integrations, or Zapier integrations. The data we use enables customers to search for information based on location, and for businesses to broadcast location specific data, like their recent checkins from one of our plugins. We want to protect both businesses and customers and their locations. To do this we obscure geolocation data. What does that mean? Without getting too technical, we simply scramble the geolocation data a bit to make it so that we only get to the neighborhood level when displaying any geolocation data. We never list an address or an exact lat/long combination. The neighborhood is as close as we broadcast.
We will use your information to send you stuff. What kind of stuff? Well, when we add new features, we want you to know about it. If something comes up that is really important, we want you to know about it. What we won’t do is Spam you. You gave us your email address which means you trust us. Trust is something that you earn and since we earned your trust, we want to keep that trust.
Keep in mind that the government rules. If big brother comes knocking on our door asking for stuff, we will act tough at first, but then we will give-in and hand it over if we are legally obligated to.
Android and iOS App Permissions
All communication from the app to our API servers is done over SSL.
- Location Permission: This app uses the location permission to provide us with the geolocation of the checkins that you do. We use the geolocation to convert that into a City/State combination so that we can assign your user checkins to a place.
- Camera Permission: This app uses the camera permission to allow you to take photos or videos of each checkin that you do.
- Microphone Permission: This app uses the microphone permission to allow you to take a video checkin with audio.
- Photo Library Permission: This app uses the photo library permission to allow you to take upload an existing photo you’ve already taken. We do not read, access, or store any photos from your library unless you specifically choose a photo from your library when doing a checkin.
- Contacts Permission: This app uses the contacts permission to allow you to save the app as a contact so that SMS notifications from us are easily identified. We do not read your contacts, nor do we download any contact information.
- Storage Permission: This app uses the storage permission to allow to you auto-save any checkins or photos you take, to your camera roll. We do not read any data from your device drives; we simply write data (photo or video) to it, if you’ve selected that option.
- Collection of data
When you register for Fluid STATS we ask for information such as your name, company name, email address, billing address, credit card information. Fluid STATS uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, newsletter, and research.
- Third party vendors, including Google, show your ads on sites on the internet.
- Editing or deleting your account information
You are provided with the ability to edit the information stored for your user account information during registration, by visiting your user account control panel. You can request that your user account be deleted; to do so, please contact firstname.lastname@example.org.
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.
- NO GUARANTEES
We make use of Remarketing services to advertise Fluid STATS across the Internet. You may see our display ads based on what parts of the Fluid STATS website and app you have viewed by placing a cookie on your web browser. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”